Location:           Rogers, MN – On-site with hybrid capabilities
Reports to:       Director of Business Operations and direction from Director of Development

Position Overview

CROSS Services is seeking a detail-oriented and systems-focused Development Operations Coordinator to support the growth and effectiveness of our fundraising program. This position will oversee the management and optimization of the organization’s donor database, fundraising systems, and development operations.

The Development Operations Coordinator plays a critical role in ensuring the integrity of donor data, supporting fundraising campaigns and events, and providing accurate reporting that informs strategy and decision-making. This position works closely with development, communications, finance, and leadership staff to ensure that fundraising processes run smoothly and donors receive timely, meaningful engagement. They play a key role in strengthening how information flows across the organization, supporting external communications, reporting, and day-to-day operations.

The ideal candidate is both analytical and service-minded — someone who enjoys creating systems that help a mission-driven organization operate more effectively.

Key Responsibilities

Donor Database & CRM Management

• Serve as the primary administrator for the Bloomerang CRM and Pantry Saver databases
• Maintain data integrity through consistent entry standards, regular audits, and de-duplication
• Manage donor records including gifts, pledges, recurring donations, and constituent interactions
• Develop and maintain queries, reports, dashboards, and segmentation lists to support fundraising strategy

Gift Processing & Acknowledgment

• Oversee timely and accurate processing of all financial contributions, including online, mailed, donor advised fund, and in-kind gifts
• Coordinate acknowledgment processes to ensure donors receive prompt and appropriate recognition
• Work with Director of Business Operations to reconcile gift records and maintain accurate reporting
• Manage and continuously improve processes for gift processing, acknowledgements, and donor recognition

 Fundraising Campaign & Event Support

• Support development staff with campaign tracking, reporting, and donor segmentation
• Assist with event registration management, sponsorship tracking, gambling licenses, thank-you’s and revenue reporting
• Provide data and reporting support for initiatives such as Minnesota FoodShare, Give to the Max Day, Open Your Heart to the Hungry, grant support – application and management, annual appeals, and special events
• Support the planning and execution of organization’s major fundraising events
• Build and maintain effective, collaborative working relationships with colleagues, donors, board members, volunteers, and community partners
• Participate in team meetings, training courses, and other events as required

Reporting & Analysis

• Manage regular fundraising reports for leadership
• Track campaign performance and donor engagement metrics
• Identify opportunities to improve data quality, reporting processes, and operational efficiency

Systems & Process SOPs

• Develop and maintain documentation for development operations procedures
• Identify opportunities to improve workflows related to donor data, reporting, and campaign tracking
• Support integration and effective use of digital fundraising tools connected to Bloomerang

Qualifications

Required

• Bachelor’s degree or equivalent plus one to three years’ experience
• Experience managing a nonprofit donor database, preferably Bloomerang CRM
• Strong data management and reporting skills
• High level of attention to detail and commitment to data accuracy
• Experience processing gifts and managing donor records
• Proficiency with Microsoft Office, particularly spreadsheets and mail merge documents

Preferred

• Experience supporting fundraising campaigns or special events
• Knowledge of donor lifecycle management and fundraising best practices
• Experience working in a nonprofit development environment

Key Skills & Attributes

• Strong organizational and project management skills
• Analytical mindset with the ability to translate data into useful insights
• Excellent communication and collaboration skills
• Ability to manage multiple projects and deadlines
• Commitment to the mission of CROSS Services and serving the community

Compensation

Salary range: $50,000 – $54,000
Benefits: Health Insurance, PTO, IRA Company Match, Paid Holidays

Department: Operations
Reports to: Chief of Operations
FLSA: Exempt
Status: Full-time

Position Overview

The Family Advocate will work directly with families and individuals seeking assistance from the food shelf and social service programs. This role involves assessing needs, connecting clients with resources, and supporting them in achieving stability and long-term goals. The Family Advocate serves as a liaison between CROSS Services and the families, ensuring they receive holistic support in food security, financial assistance, enrichment programs for children, and referral resources.

Key Responsibilities

Client Support and Advocacy

• Welcome and conduct intake assessments for families visiting the food shelf and accessing social services programs.
• Provide families with information about available services such as food assistance, financial assistance, employment resources, and enrichment programs for children.
• Develop individualized service plans in collaboration with families, outlining goals and steps to achieve self-sufficiency.
• Partner and support programs like Peace of Mind financial assistance program, CROSS-Over enrichment programs for children and Peaceful Dreams providing beds for our families, along with coordinating with community partners.
• Advocate on behalf of families with external agencies and organizations to ensure they receive necessary services.
• Partner and support client intake at the front desk and the facility program experience.

Referral and Resource Coordination

• Collaborate with other social service providers to ensure comprehensive support for families.
• Maintain a network of local and regional service organizations to ensure quick referrals for clients.

Case Management and Documentation

• Maintain accurate and confidential records of clients, documenting services provided, case notes, and progress towards goals.
• Conduct follow-up with families to track progress and offer continued support to ensure program success.
• Collect data for CROSS Services on client outcomes and resource utilization.

Outreach and Community Engagement

• Participate in community outreach activities to raise awareness of the food shelf and social service programs.
• Develop and maintain strong relationships with local organizations, schools, and community groups to broaden the reach of services.

Qualifications

• Bachelor’s degree in social work, human services, or a related field preferred.
• Previous experience in social services, case management, or community advocacy.
• Knowledge of food insecurity issues and available resources within the community.
• Strong interpersonal skills and the ability to work with diverse populations.
• Proficiency in maintaining confidential records and data management.

Skills, Education, and Competencies

• Empathy and a client-centered approach to service.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Preferred familiarity with local social service agencies, rent assistance, employment, and public assistance programs.
• Excellent communication skills, both written and verbal.
• Working knowledge of Microsoft Outlook Office Suite, calendars and email communication.

Physical Requirements

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee will need to be able to articulate, hear and be heard across phone lines. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Valid state driver’s license and ability to operate a motor vehicle required.

Note: The statements herein are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer

CROSS Services is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws.

Our policy reflects and affirms CROSS’ commitment to the principles of fair employment and the elimination of all discriminatory practices. This policy applies to all terms and conditions of employment (paid and volunteer), including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of CROSS employees to perform their job duties.

Discrimination is prohibited at CROSS at all levels of employment and services provided. We make decisions concerning employment based on an individual’s qualifications and ability to perform the job under consideration, the comparative qualifications and abilities of other applicants or employees, and the individual’s past performance within the organization.